Hampton Inn and Suites Downtown Albany

About The Hotel

• 4 Star, limited service hotel with roughly 175 rooms

• A Hilton property

• OnQ Software System

• Located in downtown Albany, minutes away from the Capital building, government plaza, and office buildings

• Destination of elite politicians

• 10 floors

• Luxury Jacuzzi suites

My Time At The Hampton In Downtown Albany

Working as a front desk agent and night auditor at a limited service hotel like the Hampton Inn and Suites in downtown Albany, New York, can be both challenging and rewarding. This role I had required a unique set of skills, including excellent customer service, attention to detail, and the ability to multitask effectively. We will explore my responsibilities and experiences of working in these positions, discussing the importance of their work in ensuring a smooth and pleasant stay for hotel guests.

-Diplomatic communication, interacting with prominent members of the United States Government and politicians of New York.

-Concierge services to promote local attractions.

-Auditing and organizing financial tax paperwork.

-Independently run housekeeping, parking, and inventory operations during managerial absence.

- Crisis management, overturning negative situations into positive ones.

In conclusion, working as a front desk agent and night auditor at a 4 star limited service hotel like Hampton Inn in downtown Albany, New York, earned me additional skill sets, perfecting my front office agent abilities. My contributions were essential to ensuring positive guest experiences and smooth operation of the hotel. By embodying the qualities of customer service excellence, attention to detail, and strong multitasking skills, I helped create a stress-free, memorable, and positive experience.